My bank here in Spain seems to have some problems, as their online banking service has not been available for a few hours now.
After calling there call center a few minutes ago, they didn’t gave me any solution other than wait. They didn’t tell when they expect the service to be Online again.
It seems their Interactive Voice Response System is down as well, as I did get a real person on the phone this time, instead of the IVR that responds normally.
Update:
La avería “ha sido importante” y el proceso de recuperación de información “va a ser largo”, según apuntaron las fuentes, además de subrayar que la página web volverá a estar operativa a lo largo del día y que los usuarios afectados “serán compensados”.
My translation from this article excerpt of a major spanish online newspaper: The outage has been a serious one and the backup process is going to take longer, different sources have informed. The online service will be back during the day and that affected users will get compensated.
It’s past 20:30 and the service is still knocked out. I’m interested to see who will get compensated and with what. Perhaps they are giving away some new iPod Nano’s to be announced tomorrow by Steve Jobs.
Update: finally this morning the service was Online again. The thing I’m still missing is some kind of official information as being a customer for more than 9 years of what has happened and if the where some new measures taken to avoid this same problem in a future.
Instead I got an Ad in an Email where they talk about 24H/365D availability and the security the Online service has among other banalities and that I can win a Mazda6 car by using their service at least 3 times.
Sigh…
Lo que mola es que sale el loguito de SUN en el favicon de la página de disculpas
Si el Favicon de SUN, que curiosamente también sale (o salía) brevemente cuando introduces bankinter.com y te reconduce a bankinter.es, o viceversa pero no lo recuerdi ya que no lo puedo probar pasadas casi 9 horas
Si la cantidad de horas del motivo de enfado logras usarlas en algo que te divierta, lo que ganes valdrá mucho más que ese mazda….